/* ═══════════════════════════════════════════════════════════
   ORION CRM — MÓDULO 9: ATENDIMENTO OMNICHANNEL
   atendimento.css
   ═══════════════════════════════════════════════════════════ */

/* ── LAYOUT INBOX ────────────────────────────────────────── */
.atd-layout {
  display: grid;
  grid-template-columns: 300px 1fr;
  height: calc(100vh - 60px);
  gap: 0;
  overflow: hidden;
  background: var(--bg);
}

/* ── PAINEL ESQUERDO: LISTA DE CONVERSAS ─────────────────── */
.atd-sidebar {
  background: var(--surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.atd-sidebar-header {
  padding: 16px;
  border-bottom: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 10px;
  flex-shrink: 0;
}

.atd-sidebar-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.atd-sidebar-title h3 {
  font-family: 'Syne', sans-serif;
  font-size: 14px;
  font-weight: 700;
  color: var(--text);
}

.atd-canal-tabs {
  display: flex;
  gap: 4px;
}

.atd-canal-tab {
  flex: 1;
  padding: 5px 0;
  background: var(--surface2);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-size: 10px;
  color: var(--text2);
  cursor: pointer;
  text-align: center;
  transition: all 0.2s;
  font-family: 'DM Mono', monospace;
  letter-spacing: 0.5px;
}

.atd-canal-tab:hover { border-color: var(--accent); color: var(--text); }

.atd-canal-tab.active {
  background: rgba(0,212,255,0.1);
  border-color: var(--accent);
  color: var(--accent);
}

.atd-canal-tab.wpp.active  { background: rgba(16,185,129,0.1); border-color: var(--accent3); color: var(--accent3); }
.atd-canal-tab.ig.active   { background: rgba(124,58,237,0.1);  border-color: var(--accent2); color: var(--accent2); }
.atd-canal-tab.msg.active  { background: rgba(0,212,255,0.1);  border-color: var(--accent);  color: var(--accent); }

.atd-search {
  width: 100%;
  background: var(--surface2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 7px 12px;
  color: var(--text);
  font-family: 'DM Mono', monospace;
  font-size: 11px;
  outline: none;
  transition: border-color 0.2s;
}
.atd-search:focus { border-color: var(--accent); }
.atd-search::placeholder { color: var(--text2); }

.atd-status-tabs {
  display: flex;
  gap: 0;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}

.atd-status-tab {
  flex: 1;
  padding: 8px 4px;
  font-size: 10px;
  color: var(--text2);
  cursor: pointer;
  text-align: center;
  border-bottom: 2px solid transparent;
  transition: all 0.2s;
  font-family: 'DM Mono', monospace;
  letter-spacing: 0.5px;
}
.atd-status-tab:hover { color: var(--text); }
.atd-status-tab.active { color: var(--accent); border-bottom-color: var(--accent); }

.atd-conv-list {
  flex: 1;
  overflow-y: auto;
  scrollbar-width: thin;
  scrollbar-color: var(--border) transparent;
}
.atd-conv-list::-webkit-scrollbar { width: 3px; }
.atd-conv-list::-webkit-scrollbar-thumb { background: var(--border); border-radius: 2px; }

.atd-conv-item {
  padding: 12px 16px;
  border-bottom: 1px solid rgba(30,42,54,0.6);
  cursor: pointer;
  transition: background 0.15s;
  display: flex;
  gap: 10px;
  align-items: flex-start;
  position: relative;
}
.atd-conv-item:hover { background: rgba(0,212,255,0.04); }
.atd-conv-item.active { background: rgba(0,212,255,0.08); border-left: 2px solid var(--accent); }
.atd-conv-item.unread .atd-conv-nome { color: var(--text); font-weight: 700; }

.atd-conv-avatar {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent2), var(--accent));
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: 'Syne', sans-serif;
  font-size: 13px;
  font-weight: 800;
  color: white;
  flex-shrink: 0;
  position: relative;
}

.atd-canal-icon {
  position: absolute;
  bottom: -2px;
  right: -2px;
  width: 16px;
  height: 16px;
  border-radius: 50%;
  border: 2px solid var(--surface);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 8px;
  line-height: 1;
}
.atd-canal-icon.wpp  { background: #25D366; }
.atd-canal-icon.ig   { background: linear-gradient(135deg,#f09433,#e6683c,#dc2743,#cc2366,#bc1888); }
.atd-canal-icon.msg  { background: #0084FF; }
.atd-canal-icon.email { background: var(--accent2); }

.atd-conv-body { flex: 1; min-width: 0; }
.atd-conv-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 2px;
}
.atd-conv-nome {
  font-size: 12px;
  font-weight: 600;
  color: var(--text3);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 160px;
}
.atd-conv-time {
  font-size: 10px;
  color: var(--text2);
  flex-shrink: 0;
}
.atd-conv-preview {
  font-size: 11px;
  color: var(--text2);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  line-height: 1.4;
}
.atd-unread-badge {
  background: var(--accent3);
  color: var(--bg);
  border-radius: 10px;
  font-size: 9px;
  font-weight: 700;
  padding: 1px 6px;
  margin-left: 4px;
  flex-shrink: 0;
}

.atd-conv-tags {
  display: flex;
  gap: 4px;
  margin-top: 4px;
  flex-wrap: wrap;
}
.atd-conv-tag {
  font-size: 9px;
  padding: 1px 6px;
  border-radius: 3px;
  border: 1px solid var(--border);
  color: var(--text2);
}
.atd-conv-tag.aberta    { border-color: rgba(0,212,255,0.3);   color: var(--accent); }
.atd-conv-tag.aguardando{ border-color: rgba(245,158,11,0.3);  color: var(--warn); }
.atd-conv-tag.resolvida { border-color: rgba(16,185,129,0.3);  color: var(--accent3); }

/* ── PAINEL DIREITO: CHAT ────────────────────────────────── */
.atd-chat {
  display: flex;
  flex-direction: column;
  height: 100%;
  background: var(--bg);
  overflow: hidden;
}

/* Estado vazio */
.atd-empty {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  color: var(--text2);
  gap: 12px;
}
.atd-empty-icon {
  font-size: 48px;
  opacity: 0.2;
}
.atd-empty h3 {
  font-family: 'Syne', sans-serif;
  font-size: 16px;
  font-weight: 700;
  color: var(--text3);
}
.atd-empty p {
  font-size: 12px;
  color: var(--text2);
}

/* Header do chat */
.atd-chat-header {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 12px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
}

.atd-chat-header-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.atd-chat-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent2), var(--accent));
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: 'Syne', sans-serif;
  font-size: 12px;
  font-weight: 800;
  color: white;
  flex-shrink: 0;
}

.atd-chat-info h4 {
  font-family: 'Syne', sans-serif;
  font-size: 13px;
  font-weight: 700;
  color: var(--text);
  margin-bottom: 1px;
}
.atd-chat-info span {
  font-size: 10px;
  color: var(--text2);
}

.atd-chat-actions {
  display: flex;
  gap: 6px;
  align-items: center;
}

.atd-status-badge {
  font-size: 9px;
  padding: 3px 8px;
  border-radius: 4px;
  border: 1px solid;
  font-family: 'DM Mono', monospace;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}
.atd-status-badge.aberta    { border-color: rgba(0,212,255,.3);  color: var(--accent);  background: rgba(0,212,255,.08); }
.atd-status-badge.aguardando{ border-color: rgba(245,158,11,.3); color: var(--warn);    background: rgba(245,158,11,.08); }
.atd-status-badge.resolvida { border-color: rgba(16,185,129,.3); color: var(--accent3); background: rgba(16,185,129,.08); }
.atd-status-badge.arquivada { border-color: rgba(100,116,139,.3);color: var(--text2);   background: rgba(100,116,139,.08); }

/* Mensagens */
.atd-messages {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  scrollbar-width: thin;
  scrollbar-color: var(--border) transparent;
}
.atd-messages::-webkit-scrollbar { width: 3px; }
.atd-messages::-webkit-scrollbar-thumb { background: var(--border); border-radius: 2px; }

.atd-msg {
  display: flex;
  flex-direction: column;
  max-width: 72%;
  gap: 3px;
}
.atd-msg.entrada { align-self: flex-start; }
.atd-msg.saida   { align-self: flex-end; align-items: flex-end; }

.atd-msg-bubble {
  padding: 9px 14px;
  border-radius: 12px;
  font-size: 12px;
  line-height: 1.6;
  word-break: break-word;
  position: relative;
}
.atd-msg.entrada .atd-msg-bubble {
  background: var(--surface);
  border: 1px solid var(--border);
  border-bottom-left-radius: 3px;
  color: var(--text);
}
.atd-msg.saida .atd-msg-bubble {
  background: rgba(0,212,255,0.12);
  border: 1px solid rgba(0,212,255,0.2);
  border-bottom-right-radius: 3px;
  color: var(--text);
}

.atd-msg-meta {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 10px;
  color: var(--text2);
}
.atd-msg-status { font-size: 11px; }
.atd-msg-status.lido      { color: var(--accent); }
.atd-msg-status.entregue  { color: var(--text3); }
.atd-msg-status.enviando  { color: var(--text2); animation: atdPulse 1s infinite; }
.atd-msg-status.erro      { color: var(--danger); }

@keyframes atdPulse { 0%,100%{opacity:1} 50%{opacity:0.3} }

.atd-date-separator {
  text-align: center;
  font-size: 10px;
  color: var(--text2);
  letter-spacing: 1px;
  text-transform: uppercase;
  padding: 8px 0;
  position: relative;
}
.atd-date-separator::before,
.atd-date-separator::after {
  content: '';
  position: absolute;
  top: 50%;
  width: 35%;
  height: 1px;
  background: var(--border);
}
.atd-date-separator::before { left: 0; }
.atd-date-separator::after  { right: 0; }

/* Input de envio */
.atd-input-area {
  background: var(--surface);
  border-top: 1px solid var(--border);
  padding: 12px 16px;
  flex-shrink: 0;
}

.atd-respostas-rapidas {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 10px;
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.3s ease;
}
.atd-respostas-rapidas.show { max-height: 120px; }

.atd-resp-chip {
  font-size: 10px;
  padding: 4px 10px;
  background: var(--surface2);
  border: 1px solid var(--border);
  border-radius: 20px;
  color: var(--text3);
  cursor: pointer;
  transition: all 0.2s;
  white-space: nowrap;
  font-family: 'DM Mono', monospace;
}
.atd-resp-chip:hover { border-color: var(--accent); color: var(--accent); }

.atd-input-row {
  display: flex;
  gap: 8px;
  align-items: flex-end;
}

.atd-textarea {
  flex: 1;
  background: var(--surface2);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 10px 14px;
  color: var(--text);
  font-family: 'DM Mono', monospace;
  font-size: 12px;
  resize: none;
  outline: none;
  min-height: 40px;
  max-height: 120px;
  transition: border-color 0.2s;
  line-height: 1.5;
}
.atd-textarea:focus { border-color: var(--accent); }
.atd-textarea::placeholder { color: var(--text2); }

.atd-send-btn {
  width: 40px;
  height: 40px;
  background: var(--accent);
  border: none;
  border-radius: 10px;
  color: var(--bg);
  font-size: 16px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s;
  flex-shrink: 0;
}
.atd-send-btn:hover { background: rgba(0,212,255,0.8); transform: scale(1.05); }
.atd-send-btn:disabled { background: var(--border); color: var(--text2); cursor: not-allowed; transform: none; }

.atd-tools-row {
  display: flex;
  gap: 4px;
  margin-top: 8px;
}
.atd-tool-btn {
  background: none;
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 4px 10px;
  font-size: 10px;
  color: var(--text2);
  cursor: pointer;
  transition: all 0.2s;
  font-family: 'DM Mono', monospace;
}
.atd-tool-btn:hover { border-color: var(--accent); color: var(--accent); }

/* ── PAINEL CONFIG ───────────────────────────────────────── */
.atd-config-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.atd-config-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.atd-config-card.conectado {
  border-color: rgba(16,185,129,0.3);
}

.atd-config-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.atd-config-canal-name {
  display: flex;
  align-items: center;
  gap: 10px;
}

.atd-config-canal-icon {
  width: 36px;
  height: 36px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
}

.atd-config-canal-icon.wpp  { background: rgba(37,211,102,0.15); }
.atd-config-canal-icon.ig   { background: rgba(188,24,136,0.15); }
.atd-config-canal-icon.msg  { background: rgba(0,132,255,0.15); }

.atd-config-canal-label {
  font-family: 'Syne', sans-serif;
  font-size: 14px;
  font-weight: 700;
  color: var(--text);
}

.atd-config-canal-sub {
  font-size: 10px;
  color: var(--text2);
  margin-top: 1px;
}

.atd-conn-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--text2);
  flex-shrink: 0;
}
.atd-conn-dot.conectado   { background: var(--accent3); box-shadow: 0 0 6px var(--accent3); }
.atd-conn-dot.aguardando  { background: var(--warn);    animation: atdPulse 1s infinite; }
.atd-conn-dot.desconectado{ background: var(--danger); }

/* QR Code box */
.atd-qr-box {
  display: none;
  text-align: center;
  padding: 16px;
  background: var(--surface2);
  border-radius: 8px;
  border: 1px solid var(--border);
}
.atd-qr-box.show { display: block; }
.atd-qr-box img { max-width: 200px; margin: 0 auto; display: block; }
.atd-qr-hint {
  font-size: 11px;
  color: var(--text2);
  margin-top: 10px;
  line-height: 1.5;
}

/* Respostas Rápidas Config */
.atd-resp-lista {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.atd-resp-item {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px 14px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}
.atd-resp-atalho {
  font-family: 'DM Mono', monospace;
  font-size: 11px;
  color: var(--accent);
  margin-bottom: 3px;
}
.atd-resp-titulo {
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 4px;
}
.atd-resp-preview {
  font-size: 11px;
  color: var(--text2);
  line-height: 1.4;
}

/* ── NOVA CONVERSA BTN ───────────────────────────────────── */
.atd-nova-btn {
  width: 100%;
  padding: 8px;
  background: rgba(0,212,255,0.08);
  border: 1px dashed rgba(0,212,255,0.3);
  border-radius: 8px;
  color: var(--accent);
  font-size: 11px;
  cursor: pointer;
  transition: all 0.2s;
  font-family: 'DM Mono', monospace;
  text-align: center;
}
.atd-nova-btn:hover {
  background: rgba(0,212,255,0.14);
  border-style: solid;
}

/* ── PLACEHOLDER CANAL (IG/MSG) ──────────────────────────── */
.atd-placeholder-canal {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 16px;
  padding: 40px;
  text-align: center;
}
.atd-placeholder-canal .icon { font-size: 52px; opacity: 0.3; }
.atd-placeholder-canal h3 {
  font-family: 'Syne', sans-serif;
  font-size: 18px;
  font-weight: 700;
  color: var(--text3);
}
.atd-placeholder-canal p { font-size: 12px; color: var(--text2); max-width: 360px; line-height: 1.7; }
.atd-placeholder-canal .badge-em-breve {
  background: rgba(245,158,11,0.1);
  border: 1px solid rgba(245,158,11,0.3);
  color: var(--warn);
  font-size: 10px;
  padding: 4px 12px;
  border-radius: 20px;
  font-family: 'DM Mono', monospace;
  letter-spacing: 1px;
}

/* ── RESPONSIVE ──────────────────────────────────────────── */
@media (max-width: 768px) {
  .atd-layout {
    grid-template-columns: 1fr;
    height: auto;
  }
  .atd-sidebar {
    height: 50vh;
    border-right: none;
    border-bottom: 1px solid var(--border);
  }
  .atd-chat { height: 50vh; }
  .atd-config-grid { grid-template-columns: 1fr; }
}